Yas
PIP / HELPA little help.
One step closer.
Find help with puzzles, progress, and purchases, or get in touch with Yas.
Let’s work it out.
For questions, feedback, or a problem with PIP, email Yas Merak.
Include your app version, device model, iOS or iPadOS version, room number, and what happened. A screenshot and steps to reproduce the issue help.
Please don’t send Apple Account passwords or payment-card details.
Common questions
How do I play?
Push a power cell into every socket. Tap a floor tile to walk there, then tap an adjacent cell to push it. Swipes move one step; directional controls and hardware keyboard arrows or WASD also work. Pip can push one cell at a time and cannot pull cells.
A power cell is stuck. What can I do?
Use Undo to reverse a few moves, or Restart to try the room again. Hints look for a route from your current board and can tell you when a cell is trapped. Restart asks for confirmation after you have moved.
What is free, and what does Full Journey unlock?
Rooms 1–20 are free, with hints, unlimited undo, replay, and saved progress. One optional non-consumable Full Journey purchase unlocks rooms 21–200. It is not a subscription. Rooms still open in order as you solve them. Your regional price appears in the app before purchase.
How do I restore my purchase?
Connect to the App Store using the Apple Account that made the purchase, then open Settings → Restore purchases. Restoring unlocks purchased rooms; it does not restore puzzle progress from another device.
My purchase is pending or hasn’t unlocked the rooms. What next?
If Apple is awaiting approval, access unlocks when Apple confirms the purchase. Otherwise, check your connection and Apple Account, then try Restore purchases. If access is still missing, email support with the message shown in the app.
Can I play offline?
Yes. Puzzles, artwork, and audio are bundled in the app. Buying or restoring Full Journey requires an App Store connection; unlocked gameplay works offline.
Where is my progress saved?
Your current board, undo history, completed rooms, achievements, and preferences are stored on your device. There is no app account or app-managed cloud sync. Removing the app can remove local progress; device backups depend on your Apple settings.
How are minimum-move achievements counted?
Each room has a minimum-move target. Successful walking and pushing steps count toward the achievement, including steps later undone. Restart begins a fresh attempt. Hint-free achievements require solving an attempt without asking for a hint.
How do I reset the journey?
Open Settings → Reset all progress and confirm. This clears completed rooms, achievements, and the current puzzle and starts you back at room 1. It cannot be undone and does not cancel your Full Journey purchase.
What are playtest diagnostics?
Settings → Share playtest diagnostics lets you export a local event log if you choose. It includes app version, event times, rooms played, and purchase status/environment. The app does not upload it automatically. You choose the recipient in the system share sheet.
The app says progress could not be saved. What should I do?
Check available device storage, free some space, and try again. Keep the app installed to preserve your local progress. If the message persists, contact support with your device details and the room number.